Questions? Call us: 832-431-4212

Strengthen Your Imaging Diagnostics

We are your diagnostic partners, please help us help your patients. Submitting a NEW case request with diagnostic images is easy.

Our board-certified veterinary specialists can only interpret the data they receive. Please ensure these critical steps are taken to acquire the best diagnosis. 

How to submit a new case request on the website:

  1. Send your images to our DICOM server. You may need to speak to your hospital’s system administrator to setup the connection to our servers. If you are not sure how to connect, please reach out to our support team at

  2. Go to and login with your clinic username and password.

  3. Click on the “Cases” tab from the Dashboard.

  4. Click on “New Case” or the red plus sign. 

  5. Fill out sections 1 through 4. Fields with a red asterisk must be filled out. 

    • Select study/studies for a patient from the list of “Available Studies” and/or upload a file and click “Next”.

    • All studies that have been sent to the VitalRads DICOM server will be shown in the “Available Studies” list. If you do not see your images in the list, please contact or call 832-431-4212, Ext. 2 for immediate assistance.     

    • From the “Patient” drop-down menu, select “Add New Patient” or if images were previously submitted on the patient, choose that patient's name from the drop-down list.

    • Enter patient information and verify that the correct patient information was auto-filled. Click “Add”.

    • Enter your weight and click “Next”.

    • Enter pertinent history for the patient. Please refrain from copying and pasting the medical record or entering vague history such as, re-check or lame. **Note “Working Diagnosis/Comments” and “Private Comments for Radiologist” are NOT required and can be left blank. **

    • Click “Finish” once brief history has been entered. 


6.    Click “Done” to return to “My Cases” or “Dashboard”. 


Contact Us



12300 Dundee Ct. #100 Cypress, TX 77429

Support Hours:
8am to 5 pm (CST)

Remittance Address

PO Box 200820 Dallas, TX 75320- 0820

Reading Hours:
7am to 9pm (CST)