Questions? Call us: 832-431-4212


We are firmly committed to your privacy. VitalRads will only share personal information when the client has given specific permission to do so. VitalRads will not send client mailings on behalf of other organizations. VitalRads will not share, trade or sell a client’s personal information with anyone else. This site may contain links to other sites. We are not responsible for the privacy practices of sites not owned by VitalRads. We encourage our visitors to be aware of when they leave our site and to read the privacy statement of any site that collects personally identifiable data. Any changes to our privacy policy will be posted on

We collect and store only the following information about you: the information that you fill out in forms on our site, the date and time you access our site. We use the information we collect to help us make our site more useful to you.

Use of Text, Images and Logo
If you would like to publish information that you find on our website or use our logo, please send your request to

This website is designed to be accessible to visitors with disabilities and to comply with federal guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the site more accessible, please contact us at:

Use of Links
Throughout our website, we may provide links to other sites that may contain information of interest to our readers. We take no responsibility for and exercise no control over the organizations, views or accuracy of the information contained on other sites.
Creating a text link from your website to our site does not require permission. If you have a link you would like us to consider adding to our website, please send an email to With the subject "Link request."

Website Privacy Policy
We have created this statement to demonstrate our firm commitment to your privacy. We do not collect personally identifying information about you when you visit our site, unless you choose to provide such information to us. Providing such information is strictly voluntary. This policy is your guide to how we will handle information we learn about you from your visit to our Web site.

Information Privacy
VitalRads does not sell or otherwise disclose user information outside the organization. This policy has no exceptions. We do not sell or exchange your information with any other organization, public, private, or non-profit.

Online Profile Updates
If you complete the Profile update form and share your personally identifying information, this information will be used only to provide you with more targeted content.

Sending us an Email
You also may decide to send us personally-identifying information, for example, in an electronic mail message containing a question or comment, or by filling out a Web form that provides us this information. We use personally identifying information from email primarily to respond to your requests. We may forward your email to other employees who are better able to answer your questions. We may also use your email to contact you in the future about our programs that may be of interest.

We want to be very clear: We will not obtain personal identifying information about you when you visit our site, unless you choose to provide such information to us. Providing such information is strictly voluntary. Except as might be required by law, we do not share any information we receive with any outside parties. If you sign up for one of our email lists, we will only send you the kinds of information you have requested. We do not share your name or email address with any outside parties.

If you have any questions about our privacy policy, the practices of this site, or your use of this site, please contact us at:


Bills are due within 30 days from the first of each month. A late penalty charge of 1.5 percent will be assessed on payments not received by the due date and on any balance exceeding 30 days. You will receive a statement for services on a monthly basis. It may be paid in via credit card through our website at any time.

Returned checks/declined credit cards: When a check is returned to VitalRads due to insufficient funds, the customer will be charged a $35 fee. VitalRads does not honor any post-dated checks. All checks are processed on the day of receipt.

Late Payment: When a payment is not made within one full billing period from the date of the bill, the account will be classified as past due. A late payment charge of 1.5 percent per month, translating to 18 percent a year, will be added to all amounts billed.

Clients with past due balances exceeding 60 days will be notified in writing and are payable within 10 days. This is the only notification that will be issued. If payment is not made within the 10-day period, VitalRads staff will refer the account for collection. A $40 collection fee will then be added to the amount due and service and access to the case manager will be discontinued.

Reconnection Procedure: Following service cut-off for non-payment, service will not be reinstated until payment is made and the client contacts VitalRads billing department at

For additional information please call VitalRads Billing Department at or by calling 832-431-4212, option 3.

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12300 Dundee Ct. #100 Cypress, TX 77429

Support Hours:
8am to 5 pm (CST)

Mailing Address

PO Box 1595 Cypress, TX 77410

Reading Hours:
7am to 9pm (CST)